- Standard delivery = £5.95 (free for orders over £150)
- Saturday delivery = £10.00
The majority of our products are available for immediate despatch on a Next Working Day delivery service as follows:
- Orders placed before 3pm (Mon-Fri) will be despatched that day.
- Orders placed after 3pm will be despatched on the next working day.
- Orders placed over a Weekend or on a Bank Holiday will be despatched on the next working day.
Deliveries to addresses in certain area of the UK can only be despatched on a two working days delivery service. This includes addresses in the following locations:
- Northern Ireland
- Highlands & Islands
- Channel Islands
- Isle of Man
- Isle of Wight
Please note, some locations in the Highlands & Islands may take longer than 2 days.
Once your order has been prepared you will be sent an e-mail confirming when it is being despatched and when it will be delivered.
We use DPD for UK deliveries who will notify you on the morning of delivery of a 1 hour time slot when your order will be with you. They provide several options for you to manage your delivery, including:
- Collection from a nearby pick-up shop
- Delivery to a neighbour
- Instruction to leave it in a safe place on your property
- Delivery on a different date
We use either DPD, DHL or UPS for deliveries outside of the UK. They all provide the facility for you to track your parcel.
Deliveries to the EU
For deliveries to destinations within the EU, we pay any taxes or duties due – so there would be nothing further for you to pay on delivery.
Deliveries outside of UK
If you can’t see your country on this list please let us know and we will give you a price. EU Customers – please note any costs related to Brexit changes are covered, i.e. the prices you see represent final overall cost you will pay.
|Highlands & Islands of Scotland||£5.95|
|Republic of Ireland||£15.00|
|Isle of Man||£5.95|
|Isles of Scilly||£5.95|
Purchases can be returned for a refund or exchange provided they are unused, received by us in perfect condition and in original packaging.
We are happy for you to remove the products from their packaging to enable you to get a look and feel of them.
Please advise your intent to return within 30 days of receipt of the goods.
Returns from the UK
If required, we can send you a FREE RETURNS label which can be used at a local DPD drop-off point.
Alternatively, we can arrange for DPD to collect from you – there is a £12 charge for this service (unless the goods are faulty).
Returns from outside of UK
Unless goods are faulty, responsibility for the cost of return is with the customer.
Bespoke and Custom-Made Products
These are non-returnable unless faulty.