Purchases can be returned for a refund or exchange provided they are unused, received by us in perfect condition and in original packaging.
We are happy for you to remove the products from their packaging to enable you to get a look and feel of them.
Please advise your intent to return within 30 days of receipt of the goods.
Returns from the UK
If required, we can send you a FREE RETURNS label which can be used at a local DPD drop-off point.
Alternatively, we can arrange for DPD to collect from you – there is a £12 charge for this service (unless the goods are faulty).
If you prefer to return your order using an alternative method, e.g. Royal Mail, then responsibility for cost is with the customer.
Returns from outside of UK
Unless goods are faulty, responsibility for the cost of return is with the customer.
Bespoke and Custom-Made Products
These are non-returnable unless faulty.