VAT Number GB941930423 / Company Reg SC264564 / Registered in the UK

When making an order through the website the steps you need to take to complete the order process are described under Order Process.

Order Process

To place an order with the duvet store just follow the procedure below:

1. Choose the product you would like to purchase and click on either the title or image to display more information.

2. To add the item to your basket click on the ‘add to cart’ button.

3. You now see your item in the shopping basket. If you wish to change the quantity please retype the quantity in the Qty box and then click the ‘update’ button. If you wish to delete any item click the icon in the delete column and the page will automatically update. If ou wish to add more items to your basket click on the ‘continue shopping’ button. When you have added all your items into your basket click on the ‘checkout’ button.

4. You are now on the payment page. If you are a returning customer, put in your username and password. If you are a new customer, please fill out the necessary details.

5. You will now be asked if you wish for your product to be delivered to a different address. If this is required please enter the delivery address details.Then click on the ‘continue’ button.

6. You should check relevent boxes then click the ‘confirm order’ button.

7. You will see a confirmation of order page and a proceed to payment page button. This will take you to world pay where you can choose the card you wish to pay with.

8. You will receive an acknowledgement email from us, acknowledging receipt of your order. THIS IS NOT AN ACCEPTANCE OF YOUR ORDER AND NO BINDING CONTRACT HAS BEEN MADE UNTIL THE GOODS ARE DESPATCHED.

Age of Consent

When placing an order you are declaring that you are the appropriate legal age to purchase the item. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.

Bespoke Products

Where an item is ordered which is not listed within the website as standard, we will be unable to replace or refund unless faulty.

Customer Responsibility

Before you place your order please notify the duvet store of any special delivery instructions for example 2nd floor flat. On delivery of your product please inspect it for damage and notify the duvet store within 7 working days of delivery.

Availability of goods

All goods offered are subject to availability. If the order you have ordered is not available, you will be contacted by email or telephone, if you have entered the relevant details, and you will have the option either to wait until the item is available or to cancel your order. A comparable product may be substituted in the event of a product being unavailable, pending customer agreement.

Damaged on Delivery

If your order is damaged on delivery please contact us immediately

Prices and Payment

Prices quoted are correct at time of entering information. We reserve the right to change prices and specification of any item on the Web site at our discretion without prior notice or to withdraw any items at any time.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.


Credit/debit card details are encrypted to minimize the possibility of unauthorized access or disclosure. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection. Your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem and the number is not stored anywhere else.

Cancellation and Returns

Purchases can be returned for a refund or exchange provided they are unused, received by us in perfect condition and in original packaging.
We are happy for you to remove the products from their packaging to enable you to get a look and feel of them.
Please advise your intent to return within 30 days of receipt of the goods.

Returns from the UK
If required, we can send you a FREE RETURNS label which can be used at a local DPD drop-off point.
Alternatively, we can arrange for DPD to collect from you – there is a £12 charge for this service (unless the goods are faulty).

Returns from outside of UK
Unless goods are faulty, responsibility for the cost of return is with the customer.

Bespoke and Custom-Made Products
These are non-returnable unless faulty.


A Cookie is a file that your Web Browser places on your computer’s hard drive, which allows us to help you get the best out of your visit to the site.

The cookies we use only store basic information about your order they do not store password or credit card information.

Third Party Links

We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources.

Disclosure of Information: Data Protection

If you would like to receive details of products and offers that may be of interest to you please indicate this by checking the box during the payment process, you may be contacted by either via e-mail, letter, telephone or other reasonable means of communications.
As a user of this site you agree to indemnify both these parties against any claims, losses, expenses or liabilities which may be incurred as a result of your misuse or unlawful use of this Web site or the server on which they are located including without limitation, arising from any spamming activity, defamatory statements, use of pornography or the infringement of intellectual property or other third party rights carried out by you for which you are responsible.


Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.


You warrant that:

you will use the Website only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner; and all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information.


You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site

Limitation Of Liability

The Web site is provided to you on an “as is” and “as available” basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.

We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Website

We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with the use of the Website or supply of goods or, likewise, for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever. This does not exclude liability for breach of contract in the supply of goods where the limit of our liability shall be the purchase price of the goods.

Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.


The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Bril UK Limited howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders’ rights.

This disclaimer does not affect your statutory rights as a consumer.

Placing an Order

All orders made by you through the Web site are subject to acceptance by us. We will acknowledge your order by email, please note that this is an acknowledgement email only and does not mean that we have accepted your order. We will debit your credit card at time of order, however if your order is not accepted we will credit your card immediately. We may choose not to accept your order for any reason. There will be no contract of any kind between you and us until we actually despatch the goods to you. At any point up until then, we may decline to supply the goods without giving any reason. At the moment that the goods are despatched (and not before) a contract will be made between you and us.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.